Support Worker

Job Introduction

Purpose of the Role:

To provide consistent, high-quality, and trauma-informed care to a young person with highly complex needs. You will be a key member of a dedicated team, working to implement a detailed Individual Behaviour Support Plan (IBSP) to ensure the safety, wellbeing, and positive development of the young person in a secure, therapeutic environment. This is a challenging but immensely rewarding role that requires resilience, professionalism, and a deep commitment to trauma-informed practice.

The Young Person: Summary of Needs & Likes:

The young person you will be supporting has a history of significant developmental trauma and presents with a diagnosis of attachment disorder. Her behaviours can be highly challenging and are rooted in trauma. She requires a firm, consistent, and predictable routine to feel safe.

Key Responsibilities:

• To provide direct care and supervision in line with the young person’s Deprivation of Liberty Safeguards (DoLS) order, which includes a minimum of 4 staff at all times (in the home, community, and during transport).

• To build a trusting, positive, and professional relationship with the young person, acting as a role model and providing emotional coaching.

• To implement all strategies within the IBSP, Positive Behaviour Support plan, and risk assessments meticulously and consistently.

• To proactively identify and de-escalate potential crises using the prescribed strategies, including diversion, distraction, and offering two good choices.

• To use physical intervention (PMVA) only as a last resort, ensuring it is the least restrictive option and always in the young person's best interests.

• To support the young person in engaging with her interests and hobbies (e.g., trips to the stables, music, arts and crafts, swimming) as a way of building self-esteem and maintaining a routine.

• To complete detailed, accurate records and incident reports in a timely manner.

• To participate actively in handovers, team meetings, supervision, and reflective practice sessions.

• To work collaboratively with a multi-agency network, including CAMHS, social work, and education professionals.

Person Specification:

Experience (Essential):

• A minimum of 2 years’ recent experience working within a Children’s Residential setting.

• Proven experience of working with young people who exhibit severe self-harming behaviours, aggression, and trauma-related behaviours.

• Experience of working within a regulatory framework (e.g., Ofsted, CQC) and understanding of relevant legislation (Children’s Act 1989).

• Experience of writing detailed reports and maintaining accurate records.

Skills & Knowledge:

• Exceptional communication and de-escalation skills.

• An understanding of attachment theory, developmental trauma, and its impact on behaviour.

• The ability to remain calm, empathetic, and professional under extreme pressure.

• Superb team-working skills and the ability to communicate effectively with a multi-disciplinary team.

• Resilience, patience, and a strong ethical compass.

Required Qualifications & Training (Essential):

• Current, certified training in PMVA with a clear understanding of the least restrictive principles.

• Up-to-date safeguarding training.

Additional Training (Desirable / Will be Provided):

• Training in supporting young people who self-harm and have suicidal ideation.

• Ligature training.

• Trauma-informed practice training.