Job Introduction
About Us:
At 360 Complex Care, we provide specialist support for individuals with complex physical health needs, long-term conditions and multiple diagnoses requiring enhanced clinical oversight.
Our services are built around carefully tailored care packages that prioritise safety, stability and quality of life. We work closely with healthcare professionals, families and multidisciplinary teams to ensure every person we support receives consistent, person-centred care that adapts as their needs change.
As part of the 360 Care Group, our Complex Care services operate in line with the standards set by the Care Quality Commission (CQC), with a strong commitment to safe, accountable and high-quality care.
The Opportunity:
This is a rewarding and varied role where no two days are the same. You’ll play a vital part in ensuring our services are safely staffed, well-organised and delivered to the highest standards.
You’ll work closely with our Registered Manager, Clinical Team and external professionals to coordinate person-centred care that truly makes an impact.
If you are calm under pressure, highly organised and passionate about quality care — we want to hear from you.
What You'll Be Doing:
Coordinating complex care packages and allocating care workers to People We Support (PWS) based on their individual clinical and personal needs
Maintaining detailed care schedules and ensuring staff have access to accurate, up-to-date care plans
Developing and regularly reviewing person-centred care plans in collaboration with families and healthcare professionals
Ensuring care plans reflect key areas including medication management, mobility support, nutrition and emotional wellbeing
Acting as a key point of contact for service users, families, healthcare professionals and funding authorities
Attending safeguarding, risk management and care review meetings related to service user care
Ensuring services remain compliant with CQC standards and maintaining accurate care records
Supporting care staff with guidance, communication and oversight to ensure consistent, high-quality care delivery
Contributing to audits, client feedback reviews and continuous service improvement initiatives
What We’re Looking For:
Previous experience (minimum one year) in care coordination, within the Community Complex Care sector
Strong organisation and communication skills
A proactive, solution-focused mindset
Ability to remain professional in challenging situations
Understanding of CQC standards and regulatory compliance
Why Join Us?
Clinical training will be given to all co-ordinators including fully funded Care Certificate training, safeguarding training and a comprehensive induction
Commission structure
Hybrid working arrangement
State of the art offices
Ongoing professional development
Supportive leadership team
Opportunity to grow within a developing organisation
A role where your work genuinely changes lives
Disclosure:
- This role involves direct work with vulnerable individuals. A satisfactory Enhanced DBS check is required prior to employment
- This role has on-call responsibilities