Business Support Manager

Job Introduction

Join Our Team as a Business Support Manager!

Are you a dynamic leader passionate about driving operational excellence? Do you thrive in a fast-paced environment where innovation, collaboration, and efficiency are at the core of success? If so, we want you to be part of Bleep 360 Group!

Who We Are

The Bleep 360 Group is a leading provider of centralised support to our sister companies, ensuring seamless operations across Compliance, Pay & Bill, Marketing, Talent Acquisition, Business Support, and Executive Support. We support healthcare and education professionals and provide care services from five office locations across the UK and one overseas.

As we continue to grow, we're looking for an experienced Business Support Manager to maintain a productive and collaborative work environment across our teams and offices. In this role, you'll drive efficiency, lead a talented team, and implement innovative solutions to enhance our operational processes.

• Reports to EA to CEO & Executive Support Manager
• Management of the Business Support team

What You'll Do

• Manage and develop the Business Support Team, ensuring high performance and continuous process improvement.
• Design, implement, and refine strategic systems and workflows to optimise business operations, reduce bottlenecks, and improve efficiency.
• Collaborate with IT partners to enhance resource usage, identify development areas, and overcome operational blockers.
• Act as the escalation point for complex issues, ensuring swift resolution while delivering outstanding service.
• Oversee strategic and sensitive projects within Business Support.
• Foster a positive office culture, promoting teamwork, innovation, and employee satisfaction.
• Enhance communication and collaboration across departments to align operations with business goals.
• Take ownership of office budgets and implement cost-effective solutions for resource management.
• Act as a strategic partner to management, providing insights and advocating for improvements in growth and company culture.
• Support management with performance monitoring (absence/lateness, return-to-work interviews, probation reviews, and appraisals).
• Serve as a brand ambassador, greeting visitors, promoting our values, and supporting employee engagement activities such as staff socials and event coordination.

Health & Safety Responsibilities

• Develop and implement Health & Safety Executive policies, risk assessments, and periodic reviews for office spaces.
• Ensure compliance with data protection and privacy laws, updating policies as needed.
• Minimise hazards by organising fire inductions, assigning fire wardens, and ensuring first-aid coverage.
• Arrange regular safety checks for electrical equipment and devices.

What We’re Looking For:

• Proven leadership experience in business support, with the ability to develop talent and drive efficiencies.
• Strategic thinker passionate about growth, innovation, and continuous improvement.
• Strong cross-functional collaboration skills, working effectively with internal teams and external partners.
• Expertise in managing complex projects, budgets, and business operations with measurable success.
• Exceptional problem-solving skills with a data-driven, solution-oriented approach.
• Highly organised and adaptable, able to manage multiple priorities in a fast-paced environment.
• A proactive and positive mindset, dedicated to delivering outstanding results.
• Strong discretion and confidentiality, upholding professionalism and trust at all times.
• Office presences required. We offer Mondays as our work from home day, for that work-life balance.

Ready to take the next step in your career? Apply now and be a key player in shaping the future of Bleep 360 Group!